House Clearance Streatham Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Streatham provides house clearance and associated waste collection services. By making a booking, confirming a quotation, or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or confirming a service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual or business requesting and paying for the services.

Company means House Clearance Streatham, the service provider.

Services means any house clearance, waste removal, waste collection, rubbish removal, bulky item removal, or related work carried out by the Company.

Premises means the property or site where the Services are to be performed.

Waste means any items, materials, furniture, appliances, or other contents that the Client has requested to be removed and disposed of as part of the Services, subject to any exclusions in these Terms and Conditions.

2. Scope of Services

The Company provides house clearance and waste collection services including, but not limited to, removal of household items, furniture, white goods, general household waste, garden waste, and light commercial waste where agreed in advance.

The exact scope of the Services, including the items to be removed, access arrangements, and any special requirements, will be confirmed in writing by the Company as part of the quotation or booking confirmation.

The Company reserves the right to refuse to remove certain items, including but not limited to hazardous waste, clinical waste, asbestos, chemicals, gas bottles, pressurised containers, liquids in unsealed containers, and any other materials that the Company reasonably considers unsafe, unlawful to transport, or beyond the scope of its licensing and insurance.

3. Booking Process

3.1 Initial enquiry

The Client may contact the Company by telephone, email, or other advertised method to request a quotation. The Client will be asked to provide details of the Premises, access conditions, the type and approximate volume of waste, and any known special items or restrictions.

3.2 Quotations

Based on the information provided, the Company may offer a provisional quotation or estimate. This may be subject to change once the team has attended the Premises and assessed the actual volume and type of waste. Where necessary, the Company may request photographs or carry out an in-person assessment before confirming the quotation.

3.3 Acceptance and confirmation

A booking is only confirmed when the Client has accepted the quotation and the Company has sent a written confirmation by email or another agreed method. The Company may require a deposit or pre-authorisation of card details as part of the booking process.

3.4 Changes to bookings

Any requested changes to the date, time, scope, or location of the Services must be communicated by the Client as soon as reasonably possible. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability, and may adjust the quotation or charge additional fees where appropriate.

4. Pricing and Payments

4.1 Pricing structure

Prices are generally based on a combination of the volume and type of waste, labour involved, access conditions, and any additional services requested such as packing, dismantling, or heavy lifting beyond normal circumstances. The Company will explain the basis of the pricing at or before the time of quotation.

4.2 Estimates and final charges

Where a price has been given as an estimate based on information supplied by the Client, the final charge may be adjusted if the actual volume or nature of the waste differs materially from what was described. The Company will notify the Client of any necessary change to the price before commencing work or as soon as reasonably practical upon arrival at the Premises.

4.3 Payment terms

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company may accept payment by cash, debit card, credit card, or bank transfer, subject to any limitations that may be communicated in advance.

For larger jobs or commercial Clients, the Company may require a deposit or staged payments. Any such arrangements will be confirmed in writing prior to commencement of the Services.

4.4 Late payment

Where payment is not made on the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate permitted under UK law, and to recover any reasonable costs incurred in seeking to recover the outstanding balance. The Company also reserves the right to suspend further Services until all overdue sums are paid in full.

5. Cancellations and Rescheduling

5.1 Client cancellation

The Client may cancel a booking by notifying the Company in writing or by telephone. Where the Client cancels more than 48 hours before the scheduled start time, no cancellation fee will normally be charged, unless otherwise specified at the time of booking.

Where the Client cancels within 48 hours of the scheduled start time, the Company reserves the right to charge a cancellation fee to cover any costs, lost time, or allocated resources. This fee will not normally exceed a reasonable proportion of the quoted price.

5.2 Rescheduling

The Client may request to reschedule a booking, subject to the Company’s availability. The Company will endeavour to accommodate such requests, but cannot guarantee that the preferred new date or time will be available. Short-notice rescheduling may incur an administration or call-out fee.

5.3 Company cancellation

The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, road closures, safety concerns at the Premises, or regulatory issues. In such cases, the Company will notify the Client as soon as practicable and offer an alternative date or a full refund of any deposit or payment already received for the affected booking. The Company will not be liable for any indirect loss arising from such cancellation.

6. Access and Client Responsibilities

The Client must ensure that the Company’s team has safe and reasonable access to the Premises at the agreed time, including any necessary keys, codes, parking arrangements, and permissions from building management, neighbours, or landlords where relevant.

The Client must clearly identify the items and waste to be removed, and must ensure that no items of personal, sentimental, or significant monetary value are included in the waste unless expressly agreed. The Company cannot be held responsible for the disposal of items that were not clearly separated or identified from the waste.

If access is significantly restricted or delayed due to circumstances within the Client’s control, the Company may charge waiting time or an additional fee, or may treat the visit as a failed attendance and charge a call-out or cancellation fee.

7. Waste Handling and Compliance

The Company operates in accordance with relevant UK waste regulations and will take all reasonable steps to ensure that waste is transported and disposed of lawfully and in an environmentally responsible manner.

All waste collected will be transferred to licensed facilities or managed through authorised routes as required by applicable waste management, transport, and environmental legislation.

The Client confirms that they have the right to request removal of the waste from the Premises and that doing so will not breach any lease, tenancy, or ownership agreement. The Client agrees not to request the removal of any waste that is unlawful to possess, transport, or dispose of.

Where required by law, the Company may provide a waste transfer note or other documentation. The Client agrees to cooperate with any reasonable requests for information needed to complete such documentation.

8. Liability and Insurance

The Company will take reasonable care when carrying out the Services and will aim to avoid damage to the Premises or retained items. However, minor scuffs, marks, or wear and tear arising from the normal movement of furniture and waste are sometimes unavoidable, particularly in confined spaces or where access is restricted.

The Company carries appropriate public liability insurance for its operations. Details of cover can be made available on request.

The Company’s total liability to the Client for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the amount paid or payable by the Client for the specific job giving rise to the claim, except where liability cannot be limited or excluded by law.

The Company shall not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of opportunity, or loss of enjoyment, arising from the provision or non-provision of the Services.

Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be limited or excluded under UK law.

9. Exclusions and Limitations

The Company is not responsible for the removal or disconnection of gas, electrical, or plumbing fittings unless specifically agreed in advance and carried out by a suitably qualified person. The Client is responsible for arranging safe disconnection of such services before the scheduled clearance where necessary.

The Company does not undertake structural work, building alterations, or complex dismantling beyond normal domestic furniture disassembly and removal unless expressly included in the quotation.

Any time estimates for completion of the Services are given in good faith but are not guaranteed. The Company shall not be liable for delays caused by traffic, access issues, unforeseen volume or type of waste, or any other factors beyond its reasonable control.

10. Complaints and Disputes

If the Client has any concerns or complaints regarding the Services, they must notify the Company as soon as reasonably possible, ideally within 48 hours of completion of the job. The Company will investigate and attempt to resolve the issue promptly and fairly.

Where a dispute arises that cannot be resolved directly between the parties, the parties may consider using an appropriate alternative dispute resolution service. Nothing in this clause affects the Client’s right to pursue a claim through the courts.

11. Data Protection and Privacy

The Company will collect and use personal data such as names, contact details, addresses, and payment information only to the extent necessary to provide the Services, manage bookings, process payments, and meet its legal obligations.

The Company will take reasonable steps to protect personal data from unauthorised access, loss, or misuse and will not sell or share such data with third parties except where required for the performance of the Services, for legal compliance, or with the Client’s consent.

12. Amendments to These Terms

The Company may amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or business practices. The version in force at the time of the Client’s booking or quotation acceptance will normally apply to that specific job. Any significant changes will be made available upon request and may be published in updated service documentation.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

14. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Client and the Company relating to the Services and supersede any prior discussions, correspondence, or understandings.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

By proceeding with a booking or allowing the Company to commence work at the Premises, the Client confirms that they have read, understood, and agree to these Terms and Conditions.