House Clearance Streatham Privacy Policy

This Privacy Policy explains how House Clearance Streatham collects, uses, stores, shares, and protects personal data relating to our customers and prospective customers in the Streatham area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.

This Privacy Policy applies to all House Clearance Streatham customers, and anyone who contacts us or uses our house clearance and related services in Streatham and the surrounding area, whether by telephone, email, website forms, messaging services, or in person.

Who we are and how to contact us

House Clearance Streatham is a local business providing house clearance and related services. We are the data controller of the personal data we collect and process about our customers and prospective customers for the purposes described in this Privacy Policy.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the contact details made available on our usual communication channels.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us and what services you use. This may include:

Contact and identity details: name, address, property address for the clearance, telephone number, email address, and any other contact details you provide.

Service and booking information: information about the services you request or receive from us, appointment dates and times, instructions you give us, details of the items or property to be cleared, and related correspondence.

Payment data: information necessary to process your payments, such as partial payment card information, bank transfer details, payment confirmations, and invoicing details. We do not store full card details where payments are processed through secure payment providers.

Communication data: records of communications you have with us, including emails, phone calls where logged, text messages, and messages sent via other communication tools you choose to use.

Technical and usage data: when you visit our website or contact us online, we may collect technical data such as your IP address, browser type, device information, and basic usage data, for example pages viewed and time spent on our website, to help us improve our services.

Photographs and property information: in some cases we may take photographs of items or areas of a property as part of providing a quote, planning work, or recording the service provided.

How we collect your data

We collect personal data directly from you when you contact us to enquire about or book our services, when you provide information during a visit or call-out, or when you communicate with us through email, phone, messaging platforms, or our website.

We may also receive personal data from third parties where this is necessary and lawful, for example from landlords, estate agents, solicitors, local authorities, or family members who arrange a clearance on behalf of someone else. In such cases, we only collect the minimum data needed to provide our services and will try to ensure you are made aware of this Privacy Policy where appropriate.

Purposes and lawful bases for processing

We use your personal data only when we have a lawful basis to do so under data protection law. The main purposes and lawful bases are:

To provide our services: we process your contact details, service information, and payment data to provide quotes, arrange and deliver house clearance services, and manage your bookings and payments. The lawful basis is the performance of a contract or steps taken at your request before entering into a contract.

To manage our relationship with you: we use your data to respond to your enquiries, handle complaints, send important service updates, and keep records of our communications. The lawful basis is performance of a contract and our legitimate interests in managing our business and customer relationships.

To improve and develop our services: we may use technical and usage data, feedback, and service history to monitor and improve our services, training, and processes. The lawful basis is our legitimate interests in operating and improving our business.

To comply with legal obligations: we may process your data to meet our legal and regulatory obligations, for example in relation to invoicing, accounts, tax, waste transfer and disposal requirements, and record-keeping. The lawful basis is compliance with legal obligations.

Marketing communications: we may use your contact details to send you information about our services that may be of interest to you. Where required by law, we will obtain your consent before sending marketing communications by email or other electronic means. You can opt out of marketing at any time.

Data sharing and processors

We do not sell your personal data. We may share your data only where necessary for the purposes described in this Privacy Policy and where we have an appropriate lawful basis.

Service providers and processors: we may share personal data with trusted third-party providers who perform services for us, such as IT and website hosting companies, communication tools, payment processors, accountants, and waste disposal or recycling partners. These organisations act as data processors and are only allowed to process your data on our instructions and for the purposes we specify. We require all processors to implement appropriate security measures and to protect your data.

Professional advisers and authorities: we may share data with our professional advisers, such as accountants, insurers, and legal advisers, where necessary. We may also share data with law enforcement bodies, regulators, or government authorities where we are required or permitted to do so by law.

Other third parties: in limited circumstances, for example if we are involved in a business sale, restructuring, or transfer, your personal data may be shared with involved parties, subject to appropriate confidentiality protections and only to the extent necessary.

Data retention

We keep your personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy, and in line with legal, regulatory, and operational requirements.

Typically, we retain customer records, service details, and payment information for a period required by accounting and tax laws. Correspondence and enquiry data may be kept for a shorter period unless it needs to be retained longer in connection with a dispute, complaint, or legal obligation.

When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be linked to an identifiable individual.

International transfers

Where we use third-party service providers that are based outside the United Kingdom, your personal data may be transferred to and processed in other countries. In such cases, we take steps to ensure that appropriate safeguards are in place to protect your data, for example by using standard contractual clauses or ensuring the recipient is in a country with an adequate level of data protection.

Data security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those staff and third-party providers who need it for legitimate business purposes, and requiring them to handle it in a secure and confidential manner.

Your data protection rights

Under data protection law, you have several rights in relation to the personal data we hold about you. These include:

Right of access: you have the right to request a copy of the personal data we hold about you, along with information about how we use it.

Right to rectification: you have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: in certain circumstances, you have the right to request that we delete your personal data. This is not an absolute right and may be subject to our need to retain certain data to comply with legal obligations or for legitimate business reasons.

Right to restriction of processing: you have the right to ask us to restrict how we use your personal data in certain situations, for example while we are investigating a concern you have raised.

Right to data portability: in some cases, you may have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to ask us to transfer it to another organisation where technically feasible.

Right to object: you have the right to object to our processing of your personal data where we are relying on legitimate interests as our lawful basis, and in all cases you have the right to object to direct marketing.

Rights in relation to consent: where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.

If you wish to exercise any of these rights, please contact us using our usual contact details. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority responsible for data protection in the United Kingdom.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. The updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your data.

This Privacy Policy applies to all House Clearance Streatham customers and service users in the Streatham area and surrounding locations where we operate.